Refund policy

Return & Refund Policy

In-Stock Products Satisfaction Guarantee & Return Policy

If for any reason you are not 100% satisfied with an in-stock product purchased from PinGoz, you may return your order in its original packaging for a full refund (less shipping) within 30 days of the order ship date. This policy applies to all regularly priced merchandise and does not apply to close-outs, personalized, or special-order merchandise.

If you need to return merchandise, please click the link below. You will need your complete order number as shown in your "Order Has Been Shipped" email.

Custom Products Satisfaction Guarantee & Return Policy

We've rigorously tested our custom order process to eliminate the guesswork. For all custom orders, you'll be able to review and approve artwork — or, if preferred, actual samples — of what your final product will look like. The details of your order will be fully explained to you in writing and require your approval. We will not begin manufacturing until you are 100% satisfied with the design and details of your order.

If the custom products you receive do not meet your expectations, contact us within 15 days of receiving your order. If it's determined that there were manufacturing errors or the product differs materially from what was approved, we will replace or refund all flawed or defective merchandise.

To be eligible for a refund or replacement, the original defective merchandise must be returned in full. PinGoz will not refund or replace merchandise unless all merchandise in question is returned.

Note for All Orders: PinGoz cannot be held responsible for delays beyond our control, such as those due to acts of war, weather, or other natural causes. Additionally, PinGoz is not liable for delays in shipping or delivery caused by third-party carriers such as UPS or USPS.