Shipping policy
Shipping Policy
At PinGoz, we want to make sure your order reaches you as smoothly as possible. Please review our shipping policy below.
Order Processing Time
Orders are processed within 3-5 business days (excluding weekends and holidays) after we receive your order confirmation. You will receive an email notifying you that we have received your order. You will receive another notification email when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
[3–7] business days |
Your shipping charges are determined and calculated at checkout. |
|
Expedited Shipping |
[2–3] business days |
Your shipping charges are determined and calculated at checkout. |
|
International Shipping |
[7–21] business days |
Not Available |
Delivery delays can occasionally occur due to carrier issues, customs processing, or weather events.
Shipping Carriers
We ship using USPS & UPS
International Orders
Stay tuned!
Order Tracking
Once your order ships, you will receive a tracking number via email to monitor its progress.
Shipping Address Issues
At checkout, please ensure that your shipping address is accurate. PinGoz is not responsible for orders shipped to an incorrectly provided address. If you notice an error in the shipping address after you have submitted your order, contact us immediately at support@gopingoz.com — we cannot guarantee changes once an order has been processed.
Lost, Stolen, or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at support@gopingoz.com within 2 days of the delivery date (or expected delivery date) so we can help resolve the issue.
Questions
If you have any questions about your shipment, reach out to us at support@gopingoz.com